Scotiabank customers who were expecting to be paid on Friday are reporting on social media that their paycheques haven’t been deposited, and that the bank hasn’t addressed the issue or made clear when the money will hit their accounts.
Clients’ inbound payments not being applied to accounts a technical issue, bank says
Scotiabank customers who were expecting to be paid on Friday are reporting on social media that their paycheques haven’t been deposited, and that the bank hasn’t addressed the issue or made clear when the money will hit their accounts.
Downdetector, an online outage tracker, shows that users began reporting problems with Scotiabank mobile banking, online banking and depositing on Friday morning. By 9:51 a.m. ET, nearly 4,800 users had reported an issue.
So it looks like every person in the country who banks with <a href=”https://twitter.com/scotiabank?ref_src=twsrc%5Etfw”>@scotiabank</a> and was due to be paid today, was not. It’s a widespread outage, and Scotiabank has not said a word.<br><br>That’s concerning to say the least.
—@ChrisIve
Hey <a href=”https://twitter.com/scotiabank?ref_src=twsrc%5Etfw”>@scotiabank</a> how about releasing everyone’s pay into their bank accounts, or at leave provide a statement as to why you’re the only major bank in the country with this issue. Staying silent isn’t very reassuring to your “valued” clients.
—@bustysal
CBC News reached out to Scotiabank for comment.
“We are currently experiencing a technical issue where some of our clients’ inbound payments, including direct deposits and cheque deposits, are not being applied to their accounts,” a spokesperson for the bank said.
“We are actively working to resolve this as soon as possible and apologize for any inconvenience.”
More to come.