Indigo said customers may face increased wait times, including slower check-ins and longer queues at the airport. Representational file image.
| Photo Credit: G.P. Sampath Kumar
IndiGo passengers across airports faced long queues at check-in counters after the airline was hit by an IT system failure for nearly six hours that also led to hundreds of flights getting delayed and a few cancellations.
Passengers were unable to carry out flight bookings or web check-in or alter their booking, and had to be issued handwritten boarding passes at the airport.
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“We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in a press statement.
Passengers from airports such as Bengaluru, Kochi and Male (Maldives) took to social media to recount their ordeal. The airline operates more than 2,000 flights per day.
“I am travelling from Delhi To Pune Flight Number 6E 2132. I was informed during check-in my luggage that server is down and all flights are delayed. Now, I have missed my Flight,” said Sahil Sayeed on X.
According to flight tracking website flightradar24, between 10 a.m. to 8 p.m., there were over 60 departures delayed from Delhi’s Indira Gandhi International Airport by over 30 minutes, nearly 55 departures delayed from Mumbai, 37 from Kolkata and 77 from Bengaluru.
Around 6 p.m., the airline issued a separate statement updating that its airport systems had resumed, though other applications continued to face some issues. However, flight delays continued because of the cascading impact on flight operations from delays earlier in the day.
In August, the airline had launched a revamped website and mobile app with a new user interface.
Published – October 05, 2024 04:15 pm IST