The Pandemic has accelerated the adoption and scaling of AI and automation across sectors, designing a whole new world for us. Minimising human contact and enabling a remote workforce has become imperative, and in this scenario, organisations including governments, hospitals and banks have realised the need and importance of considering automation to digitally transform their processes.
Enhancing Patient Experience
Today, it has become imperative that healthcare organizations start seeing AI and RPA as a necessity rather than a luxury. Patients, hospitals, insurance departments and pharmaceuticals will benefit with bots helping manage medical histories, billing information, appointments and reminders from a unified platform. It acts more as a necessity as it visibly frees up time to allow medical professionals to focus on patient care without administrative delays. With smoother operations, we see happier patients, and a healthier bottom line. That’s the kind of outcome RPA can provide.
This technology is also minimising burden among medical practitioners & healthcare professionals, by eliminating endless paperwork and administrative tasks. It can also take on several of the day to day time consuming tasks that medical professionals deal with such as managing inventory, entering repetitive data, digitizing patient files, scheduling appointments, billing patients, processing claims and more. Ultimately leading to a more efficient hospital. Today, UiPath continues to help healthcare organizations to free up strapped employees so that they can quickly respond to the rising cases.
Improving Public Sector Efficiency & Maintaining Data Privacy
Government departments have been actively using automation over the past year to simplify processes. Control rooms require comprehensive dashboards to help prioritize response and mobilize support and automation has also been used for tasks such as generating e-passes for essential service workers and compiling patient data for state governments. State governments have benefited from this technology in the form of Covid-19 health tracking and alerting systems. Contact tracing, creating central dashboards, monitoring local outbreaks and email monitoring to manage high priority covid cases are some of the few applications that have helped government teams.
Contact tracing, without disrupting data confidentiality, have always been at the forefront of a citizen’s privacy concerns and automation has supported this goal every step of the way with effective risk management, and reducing unauthorised human access to data. Access to raw data can be restricted based on the company or organization’s data management policies. A robust system in place can serve as the guiding point when choosing and assigning which individual and system will have access to certain segments of data. Only relevant information must be made available to the user or bot based on their service function. UiPath has maintained confidentiality of information during a technical support project by segregating data and ensuring that companies have access to only those information that are relevant to them.
RPA and AI have shown visible results when it comes to data management and simplifying processes to function remotely. With the right support, we have seen decision makers develop solutions that look beyond what is considered normal and discover automation opportunities. In the present scenario, companies have discovered how automation can boost efficiencies, in an unexpectedly fast paced transformation journey.
An example to note is how Sopra Steria in partnership with UiPath, aimed at forecasting future needs applicable to various environmental issues using predictive analysis to take preventative actions. All this was performed while driving digital technology excellence in operations with the help of intelligent robotic process automation. With the pandemic spreading rapidly, the project proved relevant to minimise impact, particularly in the banking sector. It used data science with AI and RPA to manage influx of work load and prevent severe outages.
As the pandemic stressed the need for efficiency, organizations have started to discover productivity by eliminating manual repetitive tasks with the help of automation and AI. And in a post pandemic world we will see more organizations automating their processes adopting new technologies.
Anil Bhasin, Managing Director and Vice-President, India and South Asia, UiPath.
(DISCLAIMER: The views expressed are solely of the author and ETHealthworld.com does not necessarily subscribe to it. ETHealthworld.com shall not be responsible for any damage caused to any person/organisation directly or indirectly.)