Musician Ricky Kej Slams Air India Over Service Issues; Airline Promises Corrective Measures in Response to Criticism
Grammy award winner Ricky Kej has raised concerns about Air India’s services by citing two recent incidents and the airline has said that corrective steps will be taken where necessary. In a series of posts on X on Sunday, Kej mentioned about his experience at the Delhi airport before taking an Air India flight to Bengaluru on September 14. The incident was related to payment for excess baggage. Air India Passenger Finds Cockroach in Food Served on Delhi-New York Flight AI 101; Airline Expresses Concern (Watch Video).
The musician also wrote about an incident onboard the Mumbai-San Francisco flight on September 20, during which flight attendants initially did not respond to a passenger’s repeated call for service. When contacted, an Air India spokesperson said the airline has taken the feedback seriously and will take “corrective steps where necessary so that such incidents are not repeated.” Anupam Kher Calls Out Air India After His Ex-Student Discovers Dead Cockroach in Omelette Consumed By Her 2-Year-Old (See Posts).
Ricky Kej’s Message For Air India
(Second X-Tweet in thread)
Incident 2:
Flight from Mumbai to SanFrancisco
20th Sept 2024
AI0179
I was flying economy @airindia, a direct flight from Mumbai to San francisco. Almost a 17 hour flight. I like to take walks on the plane every 3 hours. During 1 of my walks I was… pic.twitter.com/uMbSrcCVAz
— Ricky Kej (@rickykej) September 29, 2024
“Will Be Loyal Customer”, Says Ricky Kej
(Third X-Tweet in thread)
As mentioned, I am not giving up on @airindia or calling for any boycott. I ma going to continue flying the airline unless it turns out there are major safety issues. I will be a loyal customer and fly them, and criticize them when needed. Even as I…
— Ricky Kej (@rickykej) September 29, 2024
While mentioning about the two incidents, Kej also said, “I am certain a few people will troll me, asking me why do I keep doing this to myself… travel through such a terrible airline, but I will continuously give them chances and criticize them for errors, till they improve”. While regretting the inconvenience caused, the Air India spokesperson in the statement also said such isolated incidents are not representative of the commitment of its staff towards service excellence.
